Scheduling Palletized Freight Pick-up Service
- Joey Houy (Unlicensed)
- ¥ (Unlicensed)
Basic Information Required
Whether you are scheduling Freight shipment on your own, or facilitating between departments/contacts, you will need the following information when searching for Freight service quotes or when ready to schedule the pick-up.
Recipient
- Contact Name
- Contact Phone Number
- Address
Pallet
- Dimensions, Weight, and Class
- Freight Class Calculator (i.e. typical single 4U system is Class 125.0, singe cube DevBox 250.0)
- Tips on estimating weight can be found here
Additional Services
- Typical service requested is whether you require Lift-Gate Service (i.e. residential pick-up)
If your site/campus has a shipping ramp or shipping gate, then you do not need a Freight Pick-up with Lift-Gate as long as your address directs the Freight Pick-up driver to your shipping gate/ramp area.
Shipping ramp/gate area example:
Truck with a lift gate example:
Scheduling Freight Pick-up Service on your own
Freight services varies from locaiton to location. If you are concerned for pricing, you should look up freight service providers that are local to you and give them a call or visit their website.
Examples of quote websites would be UPS and FedEx:
If you need Exxact to schedule Freight Pick-up Services on your behalf (cost-associated)
If you need Exxact to schedule freight services, Exxact representatives will need to generate a Shipping Quote that will require payment in advance. Exxact is as much as a customer to shipping/freight services as anyone else. The process to provide you a quote, process payment, and schedule the Freight Shipment and instructions may take a few days.
Customer bears all liability for shipping damage(s) regardless if Exxact is the party scheduling Freight Pick-up Services. Exxact is not packaging the system before it goes into transit from customer's location, but will advise as much as possible to ensure the safety of the system before it is picked up from a Freight Service provider.
Estimates
Estimates are based from Exxact's repair center in Fremont, CA. No declared value/insurance for US-Domestic (48 Contiguous States), and minimal value declared for International shipments.
Freight Pick-up ONLY
| Freight Pick-up Location | Cost |
|---|---|
| Freight Pick-up ONLY US-California | ~$400 |
| Freight Pick-up ONLY US-Domestic (48 Contiguous States) | ~$600-800 |
| Freight Pick-up ONLY International | Case-by-case basis; customer is expected to pay tax/tariffs for receiving shipment based on country |
Freight both ways (Pick-up, and return shipment)
Under Exxact System Warranty, Exxact will bear the cost of the return shipment to the customer if the initially reported system issue is found and repaired.
This type of shipment would apply to:
- OOW (Out-of-Warranty) repair requests - where Exxact System is outside of warranty period, but labor/service is still requested for the system to be diagnosed and repaired (best-effort) at Exxact
- NTF (No Trouble Found) - if System RMA results in clean hardware diagnostics (originally reported issue is NOT found, or if problem found is not covered under System Warranty Scope), then customer is liable for return freight shipping costs
If you need Exxact to ship you a System Box, Pallet, and then to schedule Freight Pick-up services on your behalf (once the system is packed up, palletized, and ready for pick-up from your end).
| Service/Location | Cost |
|---|---|
| Shipping Empty Box+Pallet, and Freight Pick-up US-California | $800 |
| Shipping Empty Box+Pallet, and Freight Pick-up US-Domestic (48 Contiguous States) | $1200-1600 |
| Shipping Empty Box+Pallet, and Freight Pick-up International | Case-by-case; customer is expected to pay tax/tariffs for receiving shipment based on country |
Information Request
After shipping payment has been processed, and an Exxact representative is ready to schedule your pallet for Freight Pick-up, the following information will be requested:
Please provide two pictures of the pallet, with the box securely strapped to pallet.
Shipment Dimensions: x x " Shipment Weight: If you do not have a shipping scale large enough to measure a pallet's weight, then provide us with your box dimensions and pallet material type (i.e. Pallet or Box could be plastic or wood) so we may try to estimate the weight. |
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