How to run Exxact's System Support Tool (ESST) script.

Prerequisites

• Network connectivity
• NVIDIA driver installed and working
  
  • You can use 'nvidia-smi' command to test whether the driver is working

If the system does not have network, or if you are not confident in using Linux with your Linux machine, please contact your local IT/Admin team. If you are unable to troubleshoot your Linux system further, then Support may suggest to have the system shipped back to Exxact for further diagnostic and/or repair; customer is liable for paying and coordinating shipping to Exxact.

How to download and run the script

## run as root

wget https://exxact-support.s3.us-west-1.amazonaws.com/Test+Folder/exxactSupportTool-1.7.tgz
tar -xf exxactSupportTool-1.7.tgz
cd ExxactSupportTool
./exxactSupport.sh <SupportTicket#>.<ExxactSystemSerialNumber>

./uploadExxactSupportInfo.sh script

Instructions

It will ask for Exxact Ticket# or System Serial#. Please insert the Ticket# AND System Serial# with NO SPACES OR FORWARD SLASH '/'.

Example: ESSD-####.46221xxxxx

Once you press 'enter', it will gather the logs and upload them to Exxact Support team within seconds. Please inform support team once the logs have been updated to trigger the Support Ticket to await 'support response'.