Support helps end-user identify hardware root-cause. Since our Support are primarily on a Support-Ticketing channel, we can only verify Exxact System Warranty so you may submit your Component RMA covered under the standard 3-year umbrella of when your Exxact System was originally built.
Download our RMA submission form and send to Exxact RMA Team
(This form advised by Exxact Support has an additional fields to denote your Componet RMA request is for a part covered under your Exxact System Warranty)
Download form
Fill out the form with your Component Serial Number and information Exxact Support provides
- ComponentSerial Number is found on the physical component itself and will explicitly state 'Serial Number' / 'S/N' / SN: / etc.'
- CPU/Processor serial number requires a special scanner; you can leave blank and we will confirm the SN# upon the RMA part's arrival
- Memory DIMM (RAM) typically does not have Serial Number; the Support Agent can advise whether your Memory DIMM / RAM / Stick is serialized
Graphics Cards Serial Numbers are not the NVIDIA board's Serial Number found using NVIDIA Driver or lspci grep commands, you will need to remove the Graphics Card from your system to locate and provide the sticker SN# from that Graphics Card specific Vendor that comes up in our system
E-mail form to rma@exxactcorp.com
- Let Support Agent know on the Support Ticket that you have e-mailed our RMA Department so we may close the Support Ticket