- Recommended to keep original system box and packaging material, in case of any issues that require shipping the system back to Exxact
- Exxact RMA DoA policy only covers shipment back to Exxact upon the first 30 days of when the system arrives to client
- Exxact only covers return shipping charge within the 48-contiguous United States, international shipping charges/customs will need to be handled by customer
- Package the unit protect it as best as possible. Damaged parts will not be accepted and will result in RMA rejection
Exxact 3-Year Standard Parts and Labor Warranty
Information needed to schedule freight pick-up
You may copy-paste this template and fill out accordingly:
Please provide two pictures of the pallet, with the box securely strapped to pallet.
...
Shipment Dimensions: x x "
(Length x Width x Height" of entire shipment including box AND pallet)
Shipment Weight:
If you do not have a shipping scale large enough to measure a pallet's weight, then provide us with your box dimensions and pallet material type (i.e. Pallet or Box could be plastic or wood) so we may try to estimate the weight.
Example of loading dock/areas:
Pallet
Pallet width and length should be larger than the box used to ship the system.
- Pallet
- Strap and shrink wrap to attach box to pallet
- Pallet
- Strap and shrink wrap to attach box to pallet
Packing workstations/DevBoxes
Please view this guide instead for packing the box: Safely packing workstations in box
Packing GPU nodes in box
Make sure packaging material is used all around the system in the box. No part of the system should be touching the sides of the box.
Article moved to https://exxactcorporation.zendesk.com/hc/en-us/articles/23565961581719-Freight-Shipping-Quick-Reference