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  • Preferred to keep original system box and packaging material, in case of any issues that require shipping the system back to Exxact
  • Exxact RMA policy only covers shipment back to Exxact upon the first 30 days of when the system arrives to client
  • Package the unit protect it as best as possible. Damaged parts will not be accepted and will result in RMA rejection

Exxact 3-Year Standard Parts and Labor Warranty

Information needed to schedule freight pick-up

You may copy-paste this template and fill out accordingly:

Contact Name:
Contact Phone Number:
Company Name:
Pick-up Address:

Time-frame for pick-up:
(Ex: Mon-Thur 8AM-3PM)

Shipment Dimensions:   x    x    
(Length x Width x Height of entire shipment including box AND pallet)

Estimated Weight: 

Quick Reference (please note these are rough estimates)
Dev Box ~ 50 lbs
2U ~ 80 lbs
4U ~ 130 lbs


Pallet

Pallet width and length should be larger than the box used to ship the system.

  1. Pallet
  2. Strap and shrink wrap to attach box to pallet

  • Pallet
  • Strap or shrink wrap to attach box to pallet

Packing workstations/DevBoxes

Please view this guide instead for packing the box: Safely packing workstations in box

Packing GPU nodes in box

Make sure packaging material is used all around the system in the box. No part of the system should be touching the sides of the box.

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