- Preferred to keep original system box and packaging material, in case of any issues that require shipping the system back to Exxact
- Exxact RMA policy only covers shipment back to Exxact upon the first 30 days of when the system arrives to client
- Package the unit protect it as best as possible. Damaged parts will not be accepted and will result in RMA rejection
Exxact 3-Year Standard Parts and Labor Warranty
Information needed to schedule freight pick-up
You may copy-paste this template and fill out accordingly:
...
Pallet
Pallet width and length should be larger than the box used to ship the system.
- Pallet
- Strap and shrink wrap to attach box to pallet
- Pallet
- Strap or shrink wrap to attach box to pallet
Packing workstations/DevBoxes
Please view this guide instead for packing the box: Safely packing workstations in box
Packing GPU nodes in box
Make sure packaging material is used all around the system in the box. No part of the system should be touching the sides of the box.
Article moved to https://exxactcorporation.zendesk.com/hc/en-us/articles/23565961581719-Freight-Shipping-Quick-Reference