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If the system does not have network, or if you are not confident in using Linux with your Linux machine, please contact your local IT/Admin team. If you are unable to troubleshoot your Linux system further, then Support may suggest to have the system shipped back to Exxact for further diagnostic and/or repair; customer is liable for paying and coordinating shipping to Exxact.
How to
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download and run the script
| Code Block |
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## run as root wget https://exxact-support.s3.us-west-1.amazonaws.com/Test+Folder/exxactSupportTool-1.7.tgz tar -xf exxactSupportTool-1.7.tgz cd ExxactSupportTool ./exxactSupport.sh <SupportTicket#>.<ExxactSystemSerialNumber> ./uploadExxactSupportInfo.sh script |
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