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If the system does not have network, or if you are not confident in using Linux with your Linux machine, please contact your local IT/Admin team. If you are unable to troubleshoot your Linux system further, then Support may suggest to have the system shipped back to Exxact for further diagnostic and/or repair; customer is liable for paying and coordinating shipping to Exxact.

How to

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ownload and run the script

## run as root

wget http://cpq.exxactcorp.com:8081/support/uploads/exxactSupportTool-1.57.tgz
tar -xf exxactSupportTool-1.57.tgz
cd ExxactSupportTool
./exxactSupport.sh <SupportTicket#>.<ExxactSystemSerialNumber>

## follow
instrucctions to use the
./uploadExxactSupportInfo.sh script

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