Basic Information Required

Whether you are scheduling Freight shipment on your own, or facilitating between departments/contacts, you will need the following information when searching for Freight service quotes or when ready to schedule the pick-up.

Recipient

Contact Name
Contact Phone Number
Address

Pallet

Dimensions, Weight, and Class
- Freight Class Calculator (i.e. typical single 4U system is Class 125.0, singe cube DevBox 250.0)
- Tips on estimating weight can be found here

Additional Services

Typical service requested is whether you require Lift-Gate Service (i.e. residential pick-up)

How to decide whether you need Lift-Gate Service

If your site/campus has a shipping ramp or shipping gate, then you do not need a Freight Pick-up with Lift-Gate as long as your address directs the Freight Pick-up driver to your shipping gate/ramp area.

Shipping ramp/gate area example:

Truck with a lift gate example:

Scheduling Freight Pick-up Service on your own

Freight services varies from locaiton to location. If you are concerned for pricing, you should look up freight service providers that are local to you and give them a call or visit their website.

Examples of quote websites would be UPS and FedEx:

UPS Freight Quote

FedEx Freight Quote

If you need Exxact to schedule Freight Pick-up Services on your behalf (cost-associated)

If you need Exxact to schedule freight services, Exxact representatives will need to generate a Shipping Quote that will require payment in advance. Exxact is as much as a customer to shipping/freight services as anyone else. The process to provide you a quote, process payment, and schedule the Freight Shipment and instructions may take a few days.

Customer bears all liability for shipping damage(s) regardless if Exxact is the party scheduling Freight Pick-up Services. Exxact is not packaging the system before it goes into transit from customer's location, but will advise as much as possible to ensure the safety of the system before it is picked up from a Freight Service provider.

Estimates

Estimates are based from Exxact's repair center in Fremont, CA. No declared value/insurance for US-Domestic (48 Contiguous States), and minimal value declared for International shipments.

Freight Pick-up ONLY

Freight Pick-up Location	Cost
Freight Pick-up ONLY US-California	~$400
Freight Pick-up ONLY US-Domestic (48 Contiguous States)	~$600-800
Freight Pick-up ONLY International	Case-by-case basis; customer is expected to pay tax/tariffs for receiving shipment based on country

Freight both ways (Pick-up, and return shipment)

Under Exxact System Warranty, Exxact will bear the cost of the return shipment to the customer if the initially reported system issue is found and repaired.

This type of shipment would apply to:

OOW (Out-of-Warranty) repair requests - where Exxact System is outside of warranty period, but labor/service is still requested for the system to be diagnosed and repaired (best-effort) at Exxact
NTF (No Trouble Found) - if System RMA results in clean hardware diagnostics (originally reported issue is NOT found, or if problem found is not covered under System Warranty Scope), then customer is liable for return freight shipping costs

If you need Exxact to ship you a System Box, Pallet, and then to schedule Freight Pick-up services on your behalf (once the system is packed up, palletized, and ready for pick-up from your end).

Service/Location	Cost
Shipping Empty Box+Pallet, and Freight Pick-up US-California	$800
Shipping Empty Box+Pallet, and Freight Pick-up US-Domestic (48 Contiguous States)	$1200-1600
Shipping Empty Box+Pallet, and Freight Pick-up International	Case-by-case; customer is expected to pay tax/tariffs for receiving shipment based on country

Information Request

After shipping payment has been processed, and an Exxact representative is ready to schedule your pallet for Freight Pick-up, the following information will be requested:

Please provide two pictures of the pallet, with the box securely strapped to pallet.

Company Name:
Contact Name:
Contact Phone Number:
Pick-up Address:
Does the address provided have a shipping/loading dock/gate/lift area?

Available Days/Time* for Pick-Up:
(Example: Monday-Thursday/10AM-4PM)
*Morning Freight Pick-up depending on location, you may need to call your local distribution center to schedule a specific time-frame (i.e. morning, small time-frame window)

Shipment Dimensions: x x "
(Length x Width x Height" of entire shipment including box AND pallet)

Shipment Weight:

If you do not have a shipping scale large enough to measure a pallet's weight, then provide us with your box dimensions and pallet material type (i.e. Pallet or Box could be plastic or wood) so we may try to estimate the weight.