Physical damage inspection process is performed in three stages:

1. Inspection of shipping box - pictures of box may be taken if suspected of damages
   1. Examples:
      1. Tears
      2. Box loosely sealed due to worn adhesives, tape, or mishandling
      3. Holes
      4. Water damage - box discoloration
2. Immediately upon opening box - pictures of how the item is packaged in box may be taken if suspected of damages
   1. Examples:
      1. Poor packaging material
      2. Wrong orientation - shipped upside down
      3. Not shipped via palletized freight when it was recommended for System RMA's
3. Provided to respective hardware specialist for further inspection
   1. This process could take at-minimum 10-15 business days

Component Damage

If physical damage is found on component, customer is notified RMA is rejected with picture proof- we cannot process repair or replacement RMA and will need to ship back part at customer's expense.

System Damage

If physical damage is found on system, customer is notified RMA is rejected with picture proof, but we will take apart system hardware components to test individual hardware components to provide list of FAIL/PASS hardware components. After list of FAIL/PASS hardware components are provided to you, we will ask you to confirm the following options:

1. Ship back system parts as-is at customer's expense

2. Quote hardware reassembly fee of remaining PASS parts (damaged or not), at best-effort

   1. Exxact will provide quote to reassemble system in attempt to get it to at-minimum POST, boot OS from SATA, and run burn-in/QA
   2. Best-effort = Exxact is not liable for subsequent system issue stemming from the best-effort repair; normal system hardware troubleshooting will still be covered under standard Support/Warranty scope, but damaged hardware component root-cause could have their RMA rejected due to their physical damage, if any
   3. System and FAIL parts to ship back to customer as-is at customer's expense
      
      

3. Quote hardware reassembly fee of remaining PASS parts (damaged or not) with added replacement/new components; at best-effort

   1. Exxact will provide quote to replace FAIL parts to restore originally sold system specifications, and then reassemble system in attempt to get it to at-minimum POST, boot OS from SATA, and run burn-in/QA
   2. Best-effort = Exxact is not liable for subsequent system issue stemming from the best-effort repair; normal system hardware troubleshooting will still be covered under standard Support/Warranty scope, but damaged hardware component root-cause could have their RMA rejected due to their physical damage, if any 
   3. Does not extend system warranty, and defective replacement/new components (traced back to the repair invoice) will require customer to submit RMA's directly to their respective Vendor or Manufacturer if Exxact system is no longer under warranty
   4. If cosmetically damaged PASS parts were used, their individual component RMA may be rejected due to physical damage in final lengthy hardware inspection stage
   5. System and FAIL parts to ship back to customer as-is at customer's expense