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General DoA and Standard Warranty periods
Exxact System Warranty starts on the date Exxact initially ships your system order.
- If the system is defective within the first thirty (30) days, Exxact will cover the shipping costs to and from Exxact.
- If the system is beyond the thirty (30) day period from shipment, Exxact will not cover shipping for the cost of the defective component or system to Exxact, however Exxact will bear the cost of the return shipment to the customer.
Reasons such as integration, idle, or unpacking are not valid reasons to extend 30-day periods; exceptions may be made on a case-by-case basis typically based on shipping conditions (i.e. seasonal or disaster shipping delays)
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Unless otherwise specifically noted in the Original System Quote record, assembled computer systems are covered under the 3-Year Exxact Standard System Warranty. If you have a different warranty duration or type listed, please explicitly mention it to the Support/RMA representative in your respective ticket so they may confirm details internally.
Additional Notes
- Exxact is not responsible for shipping damage which is a result of the customer shipping the system to Exxact. Exxact recommends that the customer properly package and ship systems via freight to reduce the probability of transportation related damage.
- Exxact will properly note and document any inbound materials received so that the customer (shipper) can properly make an insurance claim.
- Exxact will not be held responsible for any missing accessories, such as, but not limited to, cable accessories, software, etc
Exxact is as much as a customer for shipping and freight companies as any individual or company. We do not own or reserve any special privledges/exceptions with said shipping or freight companies. A package shipped from Exxact is handled with as much care as any others depending on the shipping/freight company. Safely packaging a component and/or system is the only deterrent to ensuring your RMA component or system arrives safely to Exxact.
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