Preferred to keep original system box and packaging material, in case of any issues that require shipping the system back to Exxact
Exxact RMA policy only covers shipment back to Exxact upon the first 30 days of when the system arrives to client
Package the unit protect it as best as possible. Damaged parts will not be accepted and will result in RMA rejection

Information needed to schedule freight pick-up

You may copy-paste this template and fill out accordingly:

Contact Name: Contact Phone Number: Company Name: Pick-up Address: Time-frame for pick-up: (Ex: Mon-Thur 8AM-3PM) Shipment Dimensions: x x (Length x Width x Height of entire pallet) Estimated Weight: Quick Reference (please note these are rough estimates) Dev Box ~ 50 lbs 2U ~ 80 lbs 4U ~ 130 lbs

Pallet

Pallet width and length should be larger than the box used to ship the system.

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