When we issue Exxact issues a System RMA, we Exxact will encourage and aggressively push for your shipment to be shipped back via Palletized Freight.

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The box used for your initial shipment is typically the chassis manufacturer's box. Exxact does not produce these boxes. If you absolutely need a box from Exxact, one may be quoted and sold to you at a cost depending on availibility (~$50-$100 + shipping). You may request this on your Support or RMA ticket, but it may take multiple days for an Exxact representative to provide you a quote process payment to start this process.

The box dimesions is roughly ~37 x 28 x 13" - ~20lbs. Exxact may provide fitted foam protection depending on availibility (we want the best protection for the system as well); large quantities of air pillow/bubbles may be sent to you if no fitted foam is available at the time.

Pallet

Exxact does not provide pallets alone. Pallets are provided to us from a local wholeseller and are ONLY for outgoing system shipments (e.g. newly built systems, or returning System RMA's). Exxact is not allowed to ship ONLY pallets.

If you absolutely need a pallet, then you can request a quote for BOTH a Box and Pallet from Exxact at a cost (~$400-$800 Domestic-US; Pallet, Box, Freight Shipping depending on location). Costs are significantly higher, and only at-request on case-by-case approval (due to different country laws/standards/procedures), for international.

Availibility for pallets and large system boxes is not guarenteed, we may deny this request at our discresiondiscretion.

The Pallet used must be larger in Width and Length than the System Box. Failure to meet this pallet condition will result in Freight pick-up rejection from the Freight pick-up driver (rescheduling a pick-up date will result in additional costs).

Image Modified  Image Modified(Wooden and Plastic pallet)

If you need to acquire a Pallet

Ask your shipping/receiving department/area for obtaining a pallet, or to assist with the freight shipping process overall. If you do not have access to these resources, then you may need to purchase a pallet.

If you need to purchase a Pallet (locally)

Pallets come in many materials and costs ($30-$150). Here are some options:

1. Quick search online for anyone local to you that can sell INDIVIDUAL pallets; most searches may result in bulk-sales
2. Call or inquire with local hardware stores

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Note (some items and measurements for reference):

• 4U form factor boxes (~37 x 28 x 13" - ~20lbs)
• 4U form factor system (empty) (~80-100lbs)
  • Each 3.5" Hard Disk Drive (HDD) installed adds ~1.5-2.0 lbs/ea
  • Each 2.5" Hard Disk Drive (HDD) ~0.3 lbs/ea
  • Each 2.5" Solid State Drive (SDD) ~0.1-0.2 lbs/ea
  • Each Graphics Card ~3-5 lbs/ea
• Wooden pallet (45 x 32 x 6" - ~25 lbs)
  • Not all pallets are made the same, different material and sizes will result in different weight (i.e. plastic, metal, cardboard)